How can we
help you?
Find answers to common questions below, or reach out to us directly. We're a small team — real responses, not bots.
Email SupportDriver Help
Posting requests, finding help, cancellations, and payment.
Mechanic Help
Joining the network, accepting jobs, account settings, and Pro plan.
Account & Profile
Account creation, passwords, profile updates, and deletion.
Technical Issues
App errors, GPS problems, notifications, and device support.
Driver Questions
How do I post a service request?
Open the Mechanix Onsite app and tap "Request Service." Choose your vehicle type and the issue category (flat tire, diesel, electrical, etc.), add a brief description of the problem, and confirm your GPS location. Tap "Post Request" and nearby online mechanics will be alerted immediately.
What if no mechanic responds to my request?
We're growing our mechanic network market by market. If no mechanic is available in your area, your request will remain open and active until you cancel it. We recommend also calling local roadside assistance as a backup while we expand coverage. We'll notify you as mechanics become active near you.
How does a mechanic find me?
When you post a request, your GPS coordinates are shared with nearby mechanics. Once a mechanic accepts your job, they navigate directly to your location using those coordinates. You don't need to read off an address or describe your location — your phone's GPS does that automatically.
Can I cancel a request?
Yes. You can cancel an unaccepted request at any time from the app. If a mechanic has already accepted your request and is en route, please cancel as quickly as possible and notify the mechanic directly so they don't make an unnecessary trip. Repeated cancellations after acceptance may affect your account standing.
How do I pay the mechanic?
Payment is arranged directly between you and the mechanic — Mechanix Onsite does not process or handle that transaction. Most mechanics accept cash, Venmo, Zelle, or other direct payment methods. Discuss payment with your mechanic when they arrive. Mechanix Onsite is not responsible for payment disputes between drivers and mechanics.
What types of vehicles does Mechanix Onsite support?
Mechanix Onsite is built for commercial vehicles — semi-trucks, box trucks, trailers, vans, pickup trucks, and heavy equipment. It is not designed for standard passenger car roadside assistance. If you drive a personal car, you may not find mechanics equipped to service it through this platform.
Is this a towing service?
No. Mechanix Onsite is a dispatch platform for mobile mechanics who perform on-site repairs. We do not dispatch tow trucks. If your vehicle needs towing, a mechanic may be able to point you toward a local tow service, but that is outside the scope of our platform.
What if the mechanic does bad work or doesn't show up?
All mechanics on the platform are independent contractors. Mechanix Onsite does not guarantee or warranty any mechanic's work. If you experience a problem with a mechanic, you can rate them in the app and report the issue to us at support@mechanixonsite.com. We take safety and quality reports seriously and may remove mechanics who receive consistent complaints. For serious issues, contact law enforcement or pursue the dispute through local channels.
Mechanic Questions
How do I join as a mechanic?
Email us at support@mechanixonsite.com with your name, service area, and the services you offer (diesel, tires, electrical, trailers, etc.). We'll get back to you with next steps. The app is in active development — we'll notify you as soon as it's ready for your area.
Is it really free to join?
Yes. We're launching free for all mechanics while we build the network. No subscription fee, no per-job fee, no commission. A Pro plan is coming later with advanced features — but you will never be automatically charged. You'll get advance notice and the choice to opt in.
Do I have to accept every job request?
No. You have complete discretion over which jobs you accept. There is no penalty for declining or ignoring a request. You only see requests when you're in "online" mode — toggle offline any time you're unavailable.
How do I set my service rate?
You set your own rates — Mechanix Onsite does not regulate mechanic pricing. Discuss your rate with the driver before or upon arrival. You collect payment directly from the driver. We do not take a cut of your service revenue.
What service types can I offer?
You can offer services in any category you are qualified to perform: diesel/engine, tire service, electrical & battery, trailer & reefer, heavy equipment, and general roadside repair. You configure your service types in your profile and can update them at any time. Only offer services you are actually licensed and equipped to provide.
What happens if I accept a job and can't complete it?
If you accept a job and are unable to complete it, update the job status in the app and contact the driver directly to let them know as soon as possible. The driver will be notified and their request will become available again. Repeated cancellations after acceptance may affect your account standing and visibility on the platform.
Am I an employee of Mechanix Onsite?
No. All mechanics are independent contractors. You control your hours, service area, rates, and the jobs you take. Mechanix Onsite is not your employer and does not withhold taxes, provide benefits, or direct your work. You are responsible for your own insurance, licensing, and tax obligations.
What's the Pro plan and when is it coming?
The Pro plan will include advanced features for mechanics — such as priority job alerts, a verified badge, service history reporting, and fleet account access. We'll launch it once the platform has enough real traction to justify the features. Mechanics on the platform now will get advance notice and early-adopter access before the Pro plan goes public.
Account Questions
How do I create an account?
The Mechanix Onsite mobile app is launching soon. To get early access, email us at support@mechanixonsite.com and let us know whether you're signing up as a driver or a mechanic.
How do I update my profile information?
Profile information can be updated from the account settings section of the app. If you need to change your email address or phone number, contact us at support@mechanixonsite.com for assistance.
How do I delete my account?
To request account deletion, email support@mechanixonsite.com with the subject "Delete My Account." We will delete your account and associated personal data within 90 days, except where retention is required for legal, safety, or audit purposes. See our Privacy Policy for details.
I forgot my password — how do I reset it?
Use the "Forgot Password" link on the app login screen to receive a password reset email. If you don't receive the email within a few minutes, check your spam folder or contact support@mechanixonsite.com.
Can I have both a driver and mechanic account?
Not on the same account. If you need access to both account types, contact us and we can discuss options. Operating both roles simultaneously under a single account is not permitted.
Technical Questions
The app isn't detecting my location — what do I do?
First, make sure location permissions are set to "Always" or "While Using" for Mechanix Onsite in your device settings. Check that GPS is enabled on your device. If issues persist, try closing and reopening the app. If the problem continues, email support@mechanixonsite.com with your device model and OS version.
I'm not receiving push notifications.
Ensure that notification permissions are enabled for Mechanix Onsite in your device settings. Also check that Do Not Disturb mode is off, and that you haven't muted notifications for the app. For mechanics, you must also be in "online" mode to receive job alerts. If you've confirmed all settings are correct and still have issues, contact support.
What devices and operating systems are supported?
The Mechanix Onsite app will be available for iOS and Android. Minimum OS versions will be listed in the app store listing at launch. The marketing website works on all modern browsers.
I found a bug — how do I report it?
We appreciate bug reports. Email support@mechanixonsite.com with the subject "Bug Report" and include: a description of the issue, steps to reproduce it, your device model, OS version, and app version. Screenshots or screen recordings are extremely helpful.
Still have a question?
We read every email. Typical response time is within one business day.